Skip to content
0

Your cart is empty

Continue shopping

Shipping

Help CentreRight ArrShipping

I am overseas, will I be charged duties/VAT?

Unfortunately, there is no easy answer to this. Every country has its own rules regarding products coming in and the taxes and duties related to the value. Some countries have a high threshold value, meaning there is a high chance you will not be charged extra taxes or duties, whereas some countries have a very low value, and you will most likely be charged when your item arrives in your country. We strive to provide the best possible experience when shipping around the world however the fees are not in our control and is not something we cover. If you are charged these fees, you will need to pay in order for you to receive your items. If unclaimed, it will most likely be returned to our warehouse, we are not able to refund shipping fees if this happens. If you need more help regarding this issue, please contact us!

Where do you ship to? How much is it? How long does it take?

Our UK warehouse where all orders are shipped from is in Northampton. Our head office is in Adelaide, Australia and we ship worldwide. We use local carriers such as DPD and Royal Mail inside UK and use DHL express for worldwide orders to make sure you get it FAST. Find everything you need to know about shipping in our shipping page here.

Track status of your back-order?

Track back-order update in our status page here.

Track Your Order

Track and trace with your email and order number to see your delivery information.

If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. You can click on track my order to find all your order tracking information from popup.

 

SHIPPING INFORMATION

We are an Australian company based in Adelaide, South Australia. Orders are shipped from our Shenzhen-based warehouse.

SHIPPING COSTS

New Zealand

  • Express International Shipping (10-15 Business Days) - £2.99
  • Orders over $195 NZD - FREE Express International Shipping (10-15 Business Days)

United Kingdom & Europe

Countries: Austria, Belarus, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherland, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden,

  • Express International Shipping (10-15 Business Days) - £7.99
  • Orders over £100 - FREE Express International Shipping (10-15 Business Days)

SHIPPING TIMES

We work hard to dispatch all orders on the same business day from the order being placed. In peak periods orders may take up to 2 business days to dispatch.

As for shipping times please see above.

TRACKING YOUR ORDER

If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. Alternatively, track your order above

THINGS TO NOTE

A complete and accurate delivery address is essential. We are unable to revise the shipping address once your order has been prepared for shipment. If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact the customer immediately for a correction. The package will then be re-shipped for an additional shipping fee.

If an order is subject to review due to a suspicion of fraud, delivery may be delayed and/or canceled.

VAT/IMPORT FEES

For all orders, the Import Taxes, VAT's and Duties will be pre-paid on our behalf prior to shipping your order. There will be no additional costs after your order is placed.

If a package remains unclaimed, it will be returned to the us. We are not able to refund the shipping charge in this case. The time a country holds a package in customs varies, and we do not have means of contacting these offices.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE SEND US A MESSAGE UNDER ENQUIRIES IN OUR HELP CENTRE